The consumer forum has imposed a fine of Rs. 12,000 on Amazon on the shopping website Amazon purchases more than the cost of buying a laptop online. The amount has been issued to the complainant. Along with this, the order has also been issued to the complainant, Rs 1,465 taken by Amazon. This decision has been told by District Consumer Disputes Redressal Forum- Chandigarh.
Sector-20 resident Tejinder Singh Randhawa had complained to the Consumer Forum that they bought laptops from Amazon. The laptop costs Rs 30,712 on the website. At the same time, the price of packing charges and VAT reached 32,555 rupees. When the parcel arrived near them, the MRP on the box was 31,090. Tejinder told the Consumer Forum that the VAT was levied on the MRP. Together they said that they were recovered more than Rs 1,465.
Amazon said in favor of the Consumer Forum, that the product has been sold by Laptech Solutions and it can be responsible for that. On this, Laptech Solution said in his reply that the price at which price was sold on the website was sold to the laptop at the same price and the bill was paid at the same price.
However, the forum found guilty of shopping websites and laptap solutions and ordered that the complainant pay Rs 1,465 more to the complainant. At the same time, the complainant ordered 7 thousand rupees to bear mental harassment and 5 thousand rupees for the cost of filing suit.